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Frequently Asked Questions

How do I make purchase?

Browse through our shop section. Once you have found an item, click on the 'Add to Shopping Bag’ button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.

Do I need to set up an account to place an order?

YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process. Register with us and you'll be able to enjoy the following benefits through your Eterno account: Track your orders and review past purchases. Save your address and card details so you can shop even quicker next time. Manage your account details, address book and email preferences.

I’ve forgotten my login / my password?

Your login is simply your email address. To get your password again, go to “My account” at the top of the welcome page, click on the login page, then click on: “Forgot your password? Click here” We will send you your password to your email address.

Are the payments by card really protected?

Payment is completely secure thanks to the online payment system of our partner Payment gateway :Pay Pal and Citrus Your bank details will only circulate on the internet in encrypted form that is to say they are coded to make them unreadable. Furthermore, they are processed by Pay Pal and Citrus and are never in possession of Eterno. In fact, when you type your card number to shop on Eterno, it is, in fact Pay Pal and Citrus that you transfer them to, not Eterno.

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