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Shipping & Returns

Shipping + Returns

SHIPPING WORLDWIDE We now ship to over a 230 countries worldwide. Register with us to receive updates on shipping, promotions and other related information. PAYMENT TERMS We accept Indian / non-Indian debit and credit cards, Bank transfer and Wallet payments. We offer cash on delivery, which requires you to pay ₹100 as an additional cost. SHIPPING AND DELIVERY TIME We try our best to ship our pieces to you within 3-4 days and delivery time is 4-7 days depending on your location. We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. In rare cases, a slight delay might be caused due to any govt. interventions or natural causes or pandemic etc. EXCHANGE & RETURNS We invest a great deal of love and care in the making of each ETERNO piece and each piece is one of a kind. This means your purchase may differ slightly from the image you see on the website, and there may be minor irregularities. For example, stone shades vary considerably within an acceptable tolerance, an effect which is magnified to different degrees by computer screens.  As a company policy we do not provide refund on any product sold. Once the ETERNO pieces are sold they can be exchanged (if you’ve received a dented product/ manufacturing defect) for replacement or a credit note. HOW TO EXCHANGE? You must inform us within 7 days of delivery of the product.  Please us an email at inquiriesateterno@gmail.com with your order ID and attach an image of the piece purchased. Cost of the courier sent to us will be borne by you. Cost of shipping the new piece to you will be borne by us. REPAIRS We offer repair services for all our products, including replating.Please email us at inquiriesateterno@gmail.com and we’ll send you an estimate.  You would need to bear the cost of the repairs and shipping. What about cancellations? Orders can be cancelled any time before shipping. In such cases refund will be processed through same mode within 10 working days .

PLEASE NOTE

Orders delivered to remote areas might have an additional charge. Orders to Jammu & Kashmir and North Eastern states might have additional charges and might take longer than usual to get delivered.

IMPORTANT SHIPPING INFORMATION

All orders require a signature and proof of ID upon receipt of order.Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. . We shall try our best to ensure that a replacement delivery is made to you at the earliest. All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

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