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Shipping & Returns

Shipping + Returns

SHIPPING WORLDWIDE We now ship to over a 230 countries worldwide. Register with us to receive updates on shipping, promotions and other related information. How can I pay for my ETERNO order? In hugs and sushi. Jk. You can use plastic – Credit or Debit – and pay through PayU Biz. Or you can opt for the Cash on Delivery (only available in India) option at an additional Rs. 200. We accept Indian and non-Indian cards.  How soon can I get my ETERNO order? We wish you could just download your favourite pieces from our website, but alas! That day is a little far away. For now, it takes us 3-5 (business) days to process the order and ship it out. Thereafter, delivery time varies between 4-7 days depending on your location. Once we ship it it out, you will receive an email with tracking details. If you'd like your order delivery expedited please email us at inquiriesateterno@gmail.com and we'll try to accommodate your request. In rare cases, a slight delay might be caused due to any govt. interventions or natural causes or pandemic etc. Can I exchange or return my ETERNO order? All ETERNO products are handcrafted with love. Each piece is one of a kind, no two pieces are the same. Which also means your purchase may differ slightly from the image you see on the website. But that’s what makes it a unique snowflake, just like yourself. For example, stone shades/shapes vary considerably within an acceptable tolerance, an effect which is magnified to different degrees by computer screens.  However, if your piece is a little dented up, you have 14 days to request for a return and a new piece will be send to you. Sounds good! For hygiene reasons we don't exchange pieces.  What's the process? Email us at inquiriesateterno@gmail.com with your order number and a picture of the piece as you received it. Cost of the courier sent to us will be borne by you. Cost of shipping the new piece to you will be borne by us. REPAIRS We offer repair services for all our products, including replating.Please email us at inquiriesateterno@gmail.com and we’ll send you an estimate.  You would need to bear the cost of the repairs and shipping. Can I get a refund on my ETERNO purchase? As company policy, we do not offer refunds on products sold. What about cancellations? Orders can be cancelled any time before shipping. In such cases refund will be processed through same mode within 10 working days .

PLEASE NOTE

Orders delivered to remote areas might have an additional charge. Orders to Jammu & Kashmir and North Eastern states might have additional charges and might take longer than usual to get delivered.

IMPORTANT SHIPPING INFORMATION

All orders require a signature and proof of ID upon receipt of order.Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. . We shall try our best to ensure that a replacement delivery is made to you at the earliest. All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

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